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Where are the chairs made? |
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Our chairs
come from a large factory in China, which we have been working
with for several years now. Unlike the "old
days" when quality was an issue, today China has the
best record of any Asian country, for overall quality and
consistency. The chairs that we select are chosen by us
in the factory, to assure comfort and value for money above
all. |
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How do I clean the chair? |
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Please see the page marked "Care and Maintenance" for
simple and effective cleaning solutions. |
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How can you sell at such a low price? |
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Compared with what? We know that High Street retailers
and Furniture Outlets on business parks mark up their prices
enormously - they have to, what with high rents, labour
costs, rates etc. We have none of those overheads, so typically
our chairs are about half of what you would pay in a retail
furniture store. |
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What guarantee comes with the chairs? |
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We give you a full 12 month warranty on any defect that
is a manufacturing fault. For example if a leg breaks,
the recliner mechanism jams, or even damage on delivery
(although this is very unlikely as the seats are so well
packaged) - all is fully covered for replacement, spare
parts, or a full refund. We carry spare parts for most
eventualities, in order to quickly fix something, but it
is worth pointing out that the numbers of problems with
these chairs have been VERY LOW INDEED - we have had perhaps
4 occasions where the black adjustment knob has cracked
due to overtightening (easily replaced), and a couple of
instances of nuts and bolts missing from the fixings pack. |
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You are telling me about complaints that you've had;
why? |
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We want to be totally honest with our customers. To that
end, we have sourced some of the best chairs available
in the market today and are providing them for you at truly
astounding prices. We are so pleased at the LOW number
of complaints which we have recieved, we believe sharing
this information with you is to our mutual benefit. |
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How long does it take for delivery? |
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Once we have received your payment, we instruct our
distributors within twenty four hours to arrange for
the couriers to collect from the depot. The couriers
usually take only a couple of days to deliver to you
depending upon your location, however they will often
deliver the next day. We will notify you of a delivery
date . If you wish to take the chance you can leave a
note on your door to put the delivery in a safe location
on your premises. However, don't worry - if you are not
in when the courier delivers they will leave a note with
a phone number so you can arrange a re-delivery at a
more convenient time to you.
This list is constantly
under review. If there is anything which you would like
to ask us, please use the form supplied on the "Contact Us" page
or click on the link shown below.
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