Frequently Asked Questions

Where are the chairs made?

Our chairs come from a large factory in China, which we have been working with for several years now. Unlike the "old days" when quality was an issue, today China has the best record of any Asian country, for overall quality and consistency. The chairs that we select are chosen by us in the factory, to assure comfort and value for money above all.


How do I clean the chair?

Please see the page marked "Care and Maintenance" for simple and effective cleaning solutions.


How can you sell at such a low price?

Compared with what? We know that High Street retailers and Furniture Outlets on business parks mark up their prices enormously - they have to, what with high rents, labour costs, rates etc. We have none of those overheads, so typically our chairs are about half of what you would pay in a retail furniture store.


What guarantee comes with the chairs?

We give you a full 12 month warranty on any defect that is a manufacturing fault. For example if a leg breaks, the recliner mechanism jams, or even damage on delivery (although this is very unlikely as the seats are so well packaged) - all is fully covered for replacement, spare parts, or a full refund. We carry spare parts for most eventualities, in order to quickly fix something, but it is worth pointing out that the numbers of problems with these chairs have been very low indeed.


You are telling me about complaints that you've had; why?

We want to be totally honest with our customers. To that end, we have sourced some of the best chairs available in the market today and are providing them for you at truly astounding prices. We are so pleased at the low number of complaints which we have recieved, we believe sharing this information with you is to our mutual benefit.


How long does it take for delivery?

Once we have received your payment, we instruct our couriers within twenty four hours to arrange to collect your chair from our depot. The couriers usually take only a couple of days to deliver to you depending upon your location, however they will often deliver the next day. We will discuss a suitable delivery date with you. If you wish to take the chance you can leave a note on your door to put the delivery in a safe location on your premises. However, don't worry - if you are not in when the courier delivers they will leave a note with a phone number so you can arrange a re-delivery at a more convenient time to you.


This list is constantly under review. If there is anything which you would like to ask us, please email us from the "Contact Us" page, and we will reply quickly.